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Knowledge Management > Identifying and Capturing Knowledge
Identifying and Capturing Knowledge Research

Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements 
Complaint resolution groups fulfill a key role not just in resolving customer complaints involving service claims and other issues, but also in capturing critical customer feedback and data from which to drive quality and continuous improvement in the supply chain and throughout the organization... (ID PCS-210)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...
Price: $3550.00   Free Excerpt Available
Knowledge Management of Internal Best Practices 
Does your company know what it knows? Identify, record, and disseminate internal best practices throughout your organization... (ID KM-31)
Companies Profiled: Xerox, American Express, Booz Allen & Hamilton, AT&T, more ...
Price: $1434.00   Free Excerpt Available
 


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